eCare Online® to Transition to OneSource®, Effective July 15, 2018

Posted June 4, 2018

In February 2016, Experian Health started converting eCare Online users to OneSource, an enhanced tool for checking patient eligibility, benefits and claim status, as well as obtaining the Electronic Remittance Advice (835 ERA) and other claim-related reports from Blue Cross and Blue Shield of Illinois (BCBSIL). Experian Health has completed this conversion and eCare Online will be deactivated on July 15, 2018. OneSource allows users to have access to more payers, as well as additional features not available through eCare Online, such as the option to customize the tool based on user-specific business needs and preferences.

Important information for users still accessing eCare Online:

  • If your facility is an independent or smaller health care provider that is only accessing eCare Online for patient eligibility and benefits, claim status, 835 ERA and/or BCBSIL Experience/Uniform Payment Plan (UPP) reports, the facility director responsible for electronic data interchange (EDI) vendor contracts or invoicing may complete and submit the eCare Online to OneSource Conversion Request Form. An Experian Health transition team member will follow up with the facility director regarding the conversion to OneSource.
  • If you are part of a larger multi-site hospital or health care system, it is not necessary to submit a request to Experian Health, as your account manager has likely been contacted by Experian Health and is working with the OneSource conversion team. Contact your onsite administrative team if you have any questions on the process and requirements.

Transitioning to OneSource is quick and easy with no software to install, no need for IT involvement and no additional licensing fees. Additionally, Experian Health has indicated there will be no charge for the upgrade, and any existing terms and conditions will remain in force for the remainder of each client’s agreement with Experian Health.

Checking eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, please call the number on the member’s ID card.                                                            

eCare is the registered trademark of Nebo Systems, a division of Passport Health Communications, Inc. OneSource is a registered trademark of Experian Health. Passport/Nebo Systems and Experian Health are independent third party vendors that are solely responsible for the products and services they provide. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Passport/Nebo Systems or Experian Health. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.